Solution : https://service.sap.com/sap/support/notes/696262 (SAP Service marketplace login required)
Summary :
This SAP Note provides essential guidelines for the installation and application of CRM 4.0 Support Package 04 (SPS04), detailing pre-installation preparations and the necessary steps for various technical components across the system landscape. Emphasis is placed on verifying system components and scenarios to apply relevant instructions, and it is critical to review and apply the SAP Notes specifically tailored for the installation of CRM 4.0 SP04. Regular application of new Support Package Stacks is advised, following the documented steps on the SAP Service Marketplace, to ensure the CRM system remains up-to-date and functional.
Key words :
0 -> interaction center installation guides -> ic workforce management installation guide measered installation time, /connectors -> sap business connector -> tools &services -> software updates installation instructions, /connectors ->sap java connector-> tools &services -> download sap jco release 2, 0 -> interaction center installation guides -> ic workforce management installation guidemandatory note, /crm-inst -> interaction center installation guides -> broadcast messaging server & client -, /connectors -> sap business connector -> tools &services -> software updates, /patches -> download support packages -> spam/saint updates -> spam update, 0 -> e-commerce installation guides -> web application installation guide mandatory notes, 0 -> interaction center installation guides -> interaction center web client 4, support package 04 e-selling + channel management measered installation time
Related Notes :
| 718324 | Support restrictions for MDMP implementations of mySAP CRM |
| 702147 | Correction for planning data filled with -842150451f values |
| 702146 | Correction for duplicate planning data from MSA |
| 702023 | Incorrect calculation of ACE actors GET_ACTORS_FROM_OBJECT(s |
| 701875 | Mapbox raises Mapcase Exception with NoClassDefFoundError |
| 699270 | Data does not arrive in case of transfer cprojects -> R/3-PS |
| 698444 | To view the signature attached to an Activity |
| 697609 | Reporting framework: Incorrect partners selected |
| 695101 | Product guid determination fails during the Sell In |
| 693719 | SO Line Item quantity not updated and downloaded correctly |
| 693065 | Security Recommendation for MapBox Configuration file |
| 693064 | CRM 4.0: Upgradation to MapBox 4.0 SP04 |
| 692254 | Missing SMOFFILFLD entry for MSE R/3 Edition Business object |
| 691149 | Cancel financing contract |
| 690162 | Change in Signature of function module ISP_MAPBOX_2 |
| 689900 | Optimization of the user context calculation |
| 689298 | Error in authorization report SMO_AUTH_TRANSPORT_40 |
| 689277 | IC WebClient triggers java script errors= "Access Denied" |
| 688403 | Correct setting of IS_ACTIVE flag during activation |
| 688172 | Too many actuators after activation |
| 687836 | CRM Business Process Integration with SAP R/3 |
| 686299 | PC UI: Input check in NUMC fields |
| 686239 | Incorrect determination of the authorization mode |
| 686129 | Channel Partner not visible to Partner Manager CC |
| 686075 | Missing files for Mobile Client rollout manager |
| 685807 | No authorization due to missing GUIDs in ACL table |
| 685345 | PC-UI: Simple input help transfers incorrect values |
| 685109 | ICSS 4.0 SP04 |
| 684992 | Mass queue is generated although it is inactive |
| 683832 | IC WebClient: Service ticket, dump after 'End contact' |
| 683665 | Separation of Survey functionality from Std. Application |
| 683626 | Partner Pricing: Error in Scales Maint and Customer F4 help |
| 683470 | COA: Open quantities from preceding contract not considered |
| 683339 | Handheld 4.0 SP04 - Pharma |
| 683338 | Handheld 4.0 SP04 - Service |
| 683334 | Handheld 4.0 SP04 - Sales |
| 683198 | Dump when saving business transaction in IC WebClient |
| 682799 | Problem while creating Business Partner in IC WebClient |
| 682641 | Termination when saving in IC WebClient |
| 682450 | Dump if partner is entered with more than 10 characters |
| 681906 | Confirmation of unplanned material results in errors |
| 681434 | Multiple survey upload correction |
| 680599 | Correction for Note 670757 |
| 679837 | Survey functionality for Interbrew |
| 679526 | Wrong entries in table SMOTVKO |
| 679354 | Clearing Account Search in Identify Account causes dump |
| 677977 | NullPointerException in IPC web-application after upgrade |
| 676377 | PCUI: New condition records are not saved |
| 675502 | No authorization for executing a PCUI BSP application |
| 675168 | Error in FileUpload for eMail and Documents |
| 674490 | Database ref fields are not filled with PARTNER_READ |
| 674272 | Short dump in BRE view cluster |
| 673854 | Agreement exchange: Error CND_EXCHANGE_FROM_R3178 |
| 673767 | Display problem w/ counter/reading on one tab |
| 672808 | Newly created KPI Sets not visible in Intelligence Connector |
| 672295 | Short dump during import of territory data |
| 671807 | IC WebClient Problems with J2EE compression |
| 670964 | Performace improvement for sales orders |
| 670175 | Hosting organizatuion is not copied to follow-up document |
| 668597 | CRM Mobile Client Component: Installation/Upgrade 4.0 SP04 |
| 667802 | IS01: Search for solutions returns no hits |
| 666632 | Short dump when downloading messages in R/3 edition |
| 665009 | territory dependent changes for business partners |
| 664831 | Handheld 4.0 SP03 - Pharma |
| 664727 | Event Handler 4.0: Performance improvements |
| 664537 | Price list information is no longer read |
| 664202 | Appointment rules: Additional date outside validity period |
| 664028 | Handheld 4.0 SP03 - Service |
| 663998 | Case Management: PC-UI for classification catalogs |
| 663843 | Error when Opportunity is loaded after the search in PC UI |
| 663812 | Problems with upload of defective CRM documents |
| 663298 | Old availability is not deleted |
| 663239 | Effi: Corrections for the error monitor |
| 663123 | WAR file - Mobile Service for Handheld using CRM 4.0 SP03 |
| 662568 | SAP BP: Incorrect BDocs when creating business hrs for CIS |
| 662521 | 'Interact' on One Order document does not confirm partners |
| 662426 | ACE Activation Process: the scheduler doesn't start |
| 662387 | Upload Salesorder: Products in CRM deleted after a reply |
| 662324 | ACE: Termination in program SAPLCRM_ACE_MANAGER |
| 662081 | Channel Management: Employee does not see all leads |
| 661916 | Error R1472: Addition to Notes 649477/640081 |
| 661580 | Counter 1O corrections -- Sp04 |
| 661505 | Incorrect report for layout generation in Customizing |
| 661276 | Msg "The product does not exist in the system" when ordering |
| 661074 | CRM4.0/SRM3.0: Termination w/ product category replication |
| 661064 | Price is not displayed in handheld service for products |
| 661019 | ACE: Rules for activies and tasks |
| 660813 | SAF compilation cannot be executed after password set |
| 660797 | Exception CX_CRM_CIC_PARAMETER_ERROR in Maintain Vehicle |
| 660774 | Installation of Business Package for SAP CRM 4.0 60.2 |
| 660715 | UserContextCache (UCC) of class CL_CRM_ACE_TOOLS |
| 660572 | Termination if no employees assigned to service team |
| 660474 | Service orgdata download: Certain units are not downloaded |
| 660467 | No entries in groupware during automatic scheduling |
| 660377 | 'CALL_METHOD' error in IC WebClient |
| 660371 | J2EE Admin password causes IC WebClient problems |
| 660358 | E-mail related buttons in toolbar have no action |
| 660305 | Error Business Partner does not exist in bus. doc. with PCUI |
| 660266 | BAB: Application elements are lost after saving |
| 660250 | The selected fields in the activity journal not visible. |
| 659910 | Replication object for CNB object cannot be created |
| 659466 | Correction for the opening of the record back end |
| 659233 | products are not displayed at channel partner |
| 659067 | Incorrect download of country data from R/3 Release 4.7 |
| 658994 | OneOrder objects cause a short dump in middleware |
| 658775 | ATP, SO delete and Pharma Contact person bug corrections |
| 658750 | Sales order stock not reduced during scrapping |
| 658673 | Knowledge Search short dump in IC WebClient |
| 658392 | No application link in marketing roles |
| 657546 | Error messages not cleared when data changed in Partners tab |
| 656359 | Refining Includes in the Partner Structure in PC UI |
| 655941 | WP-PI 6.00: SAP Enterprise Portal Plug-in |
| 655392 | Date rules: Deleting internal IDs |
| 647878 | Incorrect buffering of the roles during URL generation |
| 647164 | CRM Content Management: Error when loading the file |
| 646177 | CRM Content Management: Error/no response in the toolbar |
| 645946 | Installation of the Business Package for SAP CRM 4.0 60.1 |
| 644084 | SDB localization package for Asian langauge |
| 642665 | BMS: CRM 4.0 SP02 |
| 638483 | Configuring TTE for External Tax Systems for USA or Canada |
| 635317 | TTE: Flexible assignment of customizing clients |
| 629925 | Appointment rules: Calculation of exceptions |
| 629442 | EP50 portal support in Internet Sales applications |
| 625744 | Changes to CRM Solution Manager Content |
| 624858 | Credit blocked items must not be released |
| 624233 | Problems with CRM IPC Release 4.0 |
| 623384 | Customising objects for CRM Mobile service R/3 Edition |
| 616900 | BSP Troubleshooting and Frequently Asked Questions |
| 613393 | V2 and V3 update call disappear |
| 612988 | cProjects 300: Installation and upgrade using SAINT |
| 605649 | Installing WFMCORE 100 (transaction SAINT) |
| 597638 | Installing/upgrading Basis Plug-In (PI_BASIS) 2003.1 |
| 597635 | R/3 Plug-In: PI 2003.1 installation/delta upgrade |
| 549268 | SAP JCo 2.x release and support strategy |
| 544979 | Importing Java Support Packages with SDM |
| 544847 | Multichannel Interface for Interaction Center WinClient |
| 543841 | CRM: Support Packages Release and Information Notes |
| 532892 | Installing a new version of the Software Delivery Manager |
| 530835 | IPC Support Packages for CRM 3.0, CRM 3.1 and CRM 4.0 |
| 513291 | SAP CRM 4.0 Mobile Client Component: Collective Note |
| 489020 | License agreement changes with SAP CRM Mobile Client |
| 486061 | How to get patches for CRM Internet Pricing Configurator |
| 460235 | tRFC/qRFC: Low-speed processing |
| 438015 | Latest qRFC version and supplement for 3.x, 4.x, 6.10, 6.20 |
| 427216 | Release strategy for cFolders, cProjects, CPRXRPM |
| 427215 | Overview: Notes on cFolders, cProjects, xRPM and PPM |
| 405837 | external CATServer: Setup Instructions |
| 383587 | external CATServer: Composite Note |
| 83458 | @19@OCS Info: Patch download from SAP Service Marketplace |
| 19466 | Downloading SAP kernel patches |