Solution : https://service.sap.com/sap/support/notes/685109 (SAP Service marketplace login required)
Key words : 
solution search component removed automatic display, 'installation & upgrade guides -> mysap crm -> crm 4, 'sap crm -> sap crm 4, external reference number field, display detail screens correction, 0  sp04 solution apply icss 4, search refinement functionality, 0 -> binarypatches -> crm icss 4, display complaint reason, sap service marketplace
Related Notes : 
       
| 696262 | CRM 4.0 SP Stack 1/2004 (SAPKU40004): Release & Info. Note | 
| 689554 |