Solution : https://service.sap.com/sap/support/notes/645946 (SAP Service marketplace login required)
Key words : 
1crm-pcc solution general information, sp stack 10 - sap ep 6, terms people-centric crm, 0 -> pagesfor adding additional properties, note note 634869the installation-, people-centric crm, customer relationship management, workforce management iviews, e-mail iview, full page mode
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