Solution : https://service.sap.com/sap/support/notes/754723 (SAP Service marketplace login required)
Key words :
0 -> interaction center installation guides -> ic workforce management installation guidemandatory note, 0 -> interaction center installation guides -> ic workforce management installation guide, /patches -> download support packages -> spam/ saint updates -> spam update, crm software agent framework crm saf_640 sp06 installation instructions, /instguides --> installation & upgrade guides --> sap netweaver --> release 04 --> installation --> search, technical installation guides -> intelligence connector - installation guide mandatory notes, 0 -> interaction center installation guides -> interaction center web client 4, /connectors -> sap business connector -> tools &services -> software updates, /crm-inst -> interaction centerinstallation guides -> broadcast messaging server, crm intelligence connector_640 patch level sp06 installation instructions
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