Solution : https://service.sap.com/sap/support/notes/721008 (SAP Service marketplace login required)
Key words :
choose server -> services -> configuration adapter service, latest sap netweaver 04 support package stack, install sap netweaver 04 support package stack 13, select cluster_data -> server -> cfg -> ext, choose runtime -> display configuration tab, crm interaction center web client, tc~bcb~api] parent loader, serializedhomeproxy ------------------------- loader info ------------------------- classloader, tc/bcb/ici component, tc~bcb~api~provider
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