Solution : https://service.sap.com/sap/support/notes/683842 (SAP Service marketplace login required)
Key words : 
-> content catqalog -> specialist  -> software centric search -> vendor, -> content catalog -> specialist  -> softwarecentric search-> vendor, /installation -> installation & upgrade guides -> sap mobile engine -> sap, /patches -> sap enterprise portal -> sap enterprise portal 5, 1 -> interaction center -> multichannel interface installation guidemore information, sap basic java libs version / patch level, /connectors-> sap business connector -> documentation document, upgrade information -> mysap crm -> sap crm3, /crm-inst -> mysap crm -> sap crm 3, /crm-inst -> sap crm -> sap crm 3
Related Notes : 
       
| 684004 | Error message in time confirmation from handheld device | 
| 683198 | Dump when saving business transaction in IC WebClient | 
| 683102 | Service confirmation modifications in online -Dumps | 
| 682924 | Dump MESSAGE_TYPE_UNKNOWN when creating contact person | 
| 681906 | Confirmation of unplanned material results in errors | 
| 679526 | Wrong entries in table SMOTVKO | 
| 674109 | Handheld 3.1 SP07 - Sales and Service | 
| 672113 | WAR file - Mobile Service for Handheld using CRM 3.1 SP07 | 
| 672050 | WAR file - Mobile Sales for Handheld using CRM 3.1 SP07 | 
| 670113 | Deletion of condition table failed | 
| 654952 | Short dump after upgrade from 3.0 to 3.1 or 4.0 | 
| 647878 | Incorrect buffering of the roles during URL generation | 
| 647164 | CRM Content Management: Error when loading the file | 
| 647138 | CRM Content Management: Document contents is destroyed | 
| 646177 | CRM Content Management: Error/no response in the toolbar | 
| 642576 | Error message AM091 when you create contact person addresses | 
| 632655 | BMS: CRM 3.1 SP06 | 
| 630022 | Initial/Sync Download of WORKCENTER does not fill CDB tables | 
| 629487 | CRM 3.0 / CRM 3.1: Functional Enhancements | 
| 626694 | Access to the modeler | 
| 620214 | Workflow modeler: BSP application name changed CRM 3.1 SP05 | 
| 618029 | ICSS 3.1 Patch 2 | 
| 597638 | Installing/upgrading Basis Plug-In (PI_BASIS) 2003.1 | 
| 597635 | R/3 Plug-In: PI 2003.1 installation/delta upgrade | 
| 582924 | Material confirmation error with Mobile Client R3 Edition | 
| 561236 | Changes to CRM Configuration Guides | 
| 554256 | Add-On Support Packages and CRTs for PI 2002.2 | 
| 554252 | R/3 plug-in: Installation/delta upgrade PI 2002.2 | 
| 549268 | SAP JCo 2.x release and support strategy | 
| 544979 | Importing Java Support Packages with SDM | 
| 544847 | Multichannel Interface for Interaction Center WinClient | 
| 543841 | CRM: Support Packages Release and Information Notes | 
| 532892 | Installing a new version of the Software Delivery Manager | 
| 530835 | IPC Support Packages for CRM 3.0, CRM 3.1 and CRM 4.0 | 
| 515537 | Installation/delta upgrade of PI/PI-A 2002.1 | 
| 515520 | Add-On Support Packages and CRTs for PI/PI-A 2002.1 | 
| 481278 | Installing qRFC Version 6.20.045 | 
| 421281 | |
| 413617 | IPC Installation 3.0 | 
| 19466 | Downloading SAP kernel patches |