Solution : https://service.sap.com/sap/support/notes/153743 (SAP Service marketplace login required)
Summary :
This SAP Note outlines the implementation and usage of SAP Support Desk functions, enabling R/3 users to streamline communication with their support units through R/3 notifications. Details include introduction in Release 4.5B with Hot Package 1 and integration from Release 4.6A. Procedures for direct connection setup, import command file execution, and RFC destination settings are specified. Authorizations for different support user roles across various releases are detailed, alongside instructions for maintaining number ranges, partners, and area menus for efficient notification management. Guidance on setting up workflows and partner determination procedures is also provided.
Key words :
quality management -> quality notifications -> notification creation -> notification types -> define number ranges, quality management -> quality notifications -> notification creation -> partners -> define partner determination procedure, procedure $$ -> procedure assignment -> assign partner determination procedure, procedure $$ -> procedure assignment -> maintain partner functions, worklist -> refresh notification -> schedule background job, solution introductionwith sap support desk functions, note concerns sap support desk functions, function group quality notification types, quality notification types, sap-oss-list-o01
Related Notes :
| 641707 | iView EPSolman ("Request Support") |
| 631190 | Support Desk: Interface for SAPNet R/3 Frontend |
| 621927 | Authorization for creation of Support Messages |
| 614311 | FAQ: Support notifications |
| 519388 | Notification address when using central RFC user |
| 496810 | EBPMSG Enabling the "Support" button in EBP |
| 183095 | Feedback messages: English documentation missing |
| 168395 | Command file P99_Q_R3_MEL/P45_Q_R3_MEL |
| 162207 | Feedback messages: English texts are missing |
| 153742 | SAP Support Line Feedback: System data |
| 149734 | SAP Support Line Feedback: Notification creation |
| 148482 | Message interface for the service SAP Marketplace |