Solution : https://service.sap.com/sap/support/notes/153743 (SAP Service marketplace login required)
Key words : 
quality management -> quality notifications -> notification creation -> notification types -> define number ranges, quality management -> quality notifications -> notification creation -> partners -> define partner determination procedure, procedure $$ -> procedure assignment -> assign partner determination procedure, procedure $$ -> procedure assignment -> maintain partner functions, worklist -> refresh notification -> schedule background job, solution introductionwith sap support desk functions, note concerns sap support desk functions, function group quality notification types, quality notification types, sap-oss-list-o01
Related Notes : 
       
| 641707 | iView EPSolman ("Request Support") | 
| 631190 | Support Desk: Interface for SAPNet R/3 Frontend | 
| 621927 | Authorization for creation of Support Messages | 
| 614311 | FAQ: Support notifications | 
| 519388 | Notification address when using central RFC user | 
| 496810 | EBPMSG Enabling the "Support" button in EBP | 
| 183095 | Feedback messages: English documentation missing | 
| 168395 | Command file P99_Q_R3_MEL/P45_Q_R3_MEL | 
| 162207 | Feedback messages: English texts are missing | 
| 153742 | SAP Support Line Feedback: System data | 
| 149734 | SAP Support Line Feedback: Notification creation | 
| 148482 | Message interface for the service SAP Marketplace |