Solution : https://service.sap.com/sap/support/notes/1110853 (SAP Service marketplace login required)
Key words : 
umlaute für infoblatt werden nicht richtig dargestellt   => momentan nur, ms outlook / lotus notes msa sync restoration mandatory notes, /instguides -> mysap business suite solutions -> mysap crm -> sap crm 4, /installation -> installation & upgrade guides -> sap enterprise portal -> enterprise portal 5, crm interaction center ic workforce management mandatory notes, tabelle smoesitecp gepflegt sein recommended notes, technical installation guides -> solution support package guide, crm real time analytics mandatory notes, /sp-stacks -> sp stack download ->sap crm 4, mysap crm - business productivity pack sap
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