Solution : https://service.sap.com/sap/support/notes/1281633 (SAP Service marketplace login required)
Key words :
Business Impact, SAP Active Global Support, Global Support Customer Interaction, CIC, Speed up Processing, Customer Message, Accelerate
Related Notes :
| 560499 | Global Support Customer Interaction: Telephone/fax/e-mail |
| 90835 | SAP Message Escalation Procedure |
| 67739 | Priorities of problem messages |