Solution : https://service.sap.com/sap/support/notes/931196 (SAP Service marketplace login required)
Key words : 
terms service deskcorporate functions reason, send service desk messages, sap solution manager system, solution manager system, sap solution manager, sap solution manager 4, sap solution manager 3, application-specific questions, bc set - upload, solution manager client
Related Notes : 
       
| 923413 | Texts are missing in support message after SAP adjustment | 
| 916416 | |
| 898614 | Solution Manager Service Desk: BC sets |