Solution : https://service.sap.com/sap/support/notes/851133 (SAP Service marketplace login required)
Key words : 
terms crm service complaint, relevant items exist, organizational data determination, transfer data, implement note 848349, replicate complaints, error message, application log, settings correctly, program error
Related Notes : 
       
| 848349 | Transferring CRM service documents without items | 
| 844193 | CRM 4.0 SP Stack 09 (07/2005) Release & Info. Note | 
| 830398 | Archiving service processes |