Solution : https://service.sap.com/sap/support/notes/81069 (SAP Service marketplace login required)
Summary :
Customers and partners may face issues accessing SAP Service Marketplace or support applications due to improper browser configurations or incompatible browser versions. Supported browsers include Internet Explorer versions 5.5 to below 7.0, Netscape versions 7.0 and above (excluding 7.10), Firefox versions 1.0 to below 2.0, and Mozilla version 1.7.5 and above. Users should ensure their browsers support Dynamic HTML 4.0 and BSP-Applications. Enabling secure protocol (https) access and specific browser settings recommended by SAP AG may resolve access issues. DNS settings and trusted sites configuration in Internet security options are also crucial for successful connectivity.
Key words :
view -> internet options -> advanced -> security deactivate security checkbox, view -> internet options -> security -> internet custom level menu, de tool -> internet options -> security -> trusted site, tool -> internet options -> secutiry -> trusted site, view -> internet options -> security -> settings prompt, download signed activex controls, sap service marketplace functions, internet explorer menu, edit -> preferences -> advanced, microsoft internet explorer >= 5
Related Notes :
| 925690 | Standard Ordering Procedures for SAP Software |
| 760865 | No 'Log off' button in SAP Service Marketplace |
| 598860 | Browsers supported by BSP |
| 519053 | SAP Service Marketplace access with https |
| 495500 | SAP Catalogs/Shops (collective Note) |
| 444042 | Empty user certificate list during logon to SMP with IE |
| 441972 | Error with Netscape: "No user certificate" |
| 422409 | Access to SAP Service Marketplace (Collective Note) |
| 416917 | Multiple Password-Prompts while logon |
| 392696 | R/3 Tax Interface Configuration Guide |
| 330793 | Downloading patches |
| 83458 | @19@OCS Info: Patch download from SAP Service Marketplace |