Solution : https://service.sap.com/sap/support/notes/711716 (SAP Service marketplace login required)
Key words : 
-> content catalog -> specialist  -> software centric search-> vendor, -> content catqalog -> specialist  -> software centric search -> vendor, 2 -> support packages -> sem-bw 320 -> sem-bw support package 02, /installation -> installation & upgrade guides -> sap mobile engine -> sap, sap basic java libs version / patch level, support package 08 e-selling measured installation time, 1 -> interaction center -> multichannel interface installation guidemore information, /patches -> sap enterprise portal -> sap enterprise portal 5, 1 => binary patches => trex measured installation time, software delivery manager measured installation time
Related Notes : 
       
| 755218 | Contract update does not work anymore | 
| 713534 | SAP Biller Direct 3.0: Installation (Component FI-AR) | 
| 712409 | Status management for notification and order | 
| 711524 | SEGB:PCUI/Error while deleting empty TG and Members | 
| 711285 | CRM 3.0 - Fix for Mobile Service - Report Layouts | 
| 711265 | SEGB:In PCUI for wild card '*' search doesn't work | 
| 710460 | PCC-UI: Service contract selection for several items | 
| 709856 | Partner Number PC UI and Win GUI are inconsistent | 
| 709091 | In CRM_MKTPFTPL_DELETE_ATSET there is no check for locks | 
| 709022 | PCC UI: Repeated contract selection | 
| 708810 | Installed base: Partner search in PC-UI | 
| 707868 | Installed base: Extended search in PC-UI of installed bases | 
| 707491 | cannot display Service Request List in ICSS | 
| 704736 | Installed base: Performance CRM_IBASE_COMP_PARTNER_SEARCH | 
| 704034 | SEGB:Long Text of Profile set vanishes after TG creation | 
| 703655 | WARfile-Mobile Service for Handheld using CRM 3.1 SP08 | 
| 703521 | WAR file-Mobile Sales for Handheld using CRM3.1 SP08 | 
| 702917 | PCUI: RABAX er. when creating an opport. from an account | 
| 700470 | CRM 3.1 Changes in the CRM documentation | 
| 700381 | Problem w/ document flow in confirmation for service process | 
| 698330 | BMS: CRM 3.1 SP08 | 
| 695885 | Documents not in client after initial data transfer | 
| 695256 | Performance problem during service contract transfer to R/3 | 
| 693065 | Security Recommendation for MapBox Configuration file | 
| 689065 | Extraction - Dump PERFORM_TOO_MANY_PARAMETERS | 
| 657947 | Determination of parameters for alert follow-up activities | 
| 655683 | Contact Tracking Enhancements for BW-Extraction | 
| 651931 | CRM Mobile Client Component: Upgrade to 3.0SP18 / 3.1SP08 | 
| 647878 | Incorrect buffering of the roles during URL generation | 
| 647164 | CRM Content Management: Error when loading the file | 
| 647138 | CRM Content Management: Document contents is destroyed | 
| 646177 | CRM Content Management: Error/no response in the toolbar | 
| 629947 | IisProxy: Release notes and known issues | 
| 629946 | IisProxy: Manual installation and update | 
| 629487 | CRM 3.0 / CRM 3.1: Functional Enhancements | 
| 626694 | Access to the modeler | 
| 622537 | Sequence problem during distribution of confirmation | 
| 622010 | SAP Biller Direct 2.0: Installation (the FI-AR component) | 
| 620214 | Workflow modeler: BSP application name changed CRM 3.1 SP05 | 
| 618029 | ICSS 3.1 Patch 2 | 
| 616900 | BSP Troubleshooting and Frequently Asked Questions | 
| 597638 | Installing/upgrading Basis Plug-In (PI_BASIS) 2003.1 | 
| 597635 | R/3 Plug-In: PI 2003.1 installation/delta upgrade | 
| 561236 | Changes to CRM Configuration Guides | 
| 554256 | Add-On Support Packages and CRTs for PI 2002.2 | 
| 554252 | R/3 plug-in: Installation/delta upgrade PI 2002.2 | 
| 544979 | Importing Java Support Packages with SDM | 
| 544847 | Multichannel Interface for Interaction Center WinClient | 
| 543841 | CRM: Support Packages Release and Information Notes | 
| 532892 | Installing a new version of the Software Delivery Manager | 
| 530835 | IPC Support Packages for CRM 3.0, CRM 3.1 and CRM 4.0 | 
| 515537 | Installation/delta upgrade of PI/PI-A 2002.1 | 
| 515520 | Add-On Support Packages and CRTs for PI/PI-A 2002.1 | 
| 481278 | Installing qRFC Version 6.20.045 | 
| 438015 | Latest qRFC version and supplement for 3.x, 4.x, 6.10, 6.20 | 
| 421281 | |
| 413617 | IPC Installation 3.0 | 
| 83458 | @19@OCS Info: Patch download from SAP Service Marketplace |