Solution : https://service.sap.com/sap/support/notes/705627 (SAP Service marketplace login required)
Key words : 
application terminates immediately, 707736 email interaction history, 707586 chat interaction history, interaction record, interaction log, ic webclient, solution depending, business process, contact data, 707443 service process
Related Notes : 
       
| 709903 | Service ticket:Dump after changing status / entering symptom | 
| 707736 | Problems during status change in follow-up transaction | 
| 707593 | CRM 4.0 SP06 Problems when changing status (chat) | 
| 707586 | CRM4.0 SP06 problems with status change (e-mail) | 
| 707443 | CRM 4.0 SP06 Problems changing status in sales transaction | 
| 707440 | CRM 4.0 SP06 Problems if changing status in service | 
| 705626 | CRM4.0/SP06 - Incorr initializatn of status reason selection | 
| 703144 |