Solution : https://service.sap.com/sap/support/notes/656437 (SAP Service marketplace login required)
Summary :
In an SAP CRM 3.1 Unicode system, issues with the CRM Survey Tool such as non-functional Survey HTML forecast and improper display of parameter XML files are observed. This is due to the tool’s lack of Unicode support up to and including Support Package 06. The solution involves upgrading to Support Package 07 or importing transport files provided in this note, post-installation of Support Package 06. For transport file installation, consult SAP Notes 480180 and 13719 referencing transport request PKCK034918.
Key words :
solution import support package 07, imported support package 06, crm survey tool, survey html forecast, parameter xml files, transport files attached, includingsupport package 06, transport files, transport request, 1 unicode system
Related Notes :
| 661805 | Survey in business transactn: Unicode capability for CRM 3.1 |
| 480180 | Download and installation of attachments for SAP notes |
| 13719 | Preliminary transports to customers (note for customers) |