Solution : https://service.sap.com/sap/support/notes/649123 (SAP Service marketplace login required)
Key words : 
0 support package 00 - support package 02, 'customer user exits', 'free goods' panels, terms free goods, sasp software center, product determination reason, 0 support package 02, 'product determination', symptom data, admin tool
Related Notes : 
       
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