Solution : https://service.sap.com/sap/support/notes/503202 (SAP Service marketplace login required)
Summary :
Symptom: In SAP CRM Mobile Sales 3.0 SP6-SP8, R/3 customer hierarchy data downloaded to CRM and CDB are inaccurately displayed on mobile clients and cannot be utilized correctly in applications like listings or pricing. The inconsistency is noted in the SMONODEREL table where the 'valid_from' date exceeds the 'valid_to' date. Solution: Users must download and apply updates (ARSUpdate.sar and corresponding BDOCs and PIC files) from the specified FTP site. These updates involve client, BDOC, and adapter changes, ensuring proper display and usage of the data across mobile clients. Post-update, apply additional notes for complete resolution. System prerequisites include CRM Mobile Sales 3.0 SP6, SP7, or SP8 installation and customer hierarchy download from R/3.
Key words :
//sapserv3/specific/crm/crm30/msa/note503202/, note 521058 - general group hierarchy tileset, attached correction instruction fixes, table smonoderel valid_from > valid_to, general group hierarchy, tablefields smonoderel valid_from, crm mobile sales 3, tilesets group hierarchyspecific, installed support package, higher support package
Related Notes :
| 544029 | Cannot expand child nodes for R/3 Group Hierarchy |
| 526289 | Group Hierarchy; wrong path to root is returned |
| 521058 | General Group Hierarchy tileset does not display trees |
| 521051 | R/3 Business Partner Hierarchy for Pricing |
| 508712 | Download of R/3 customer hierarchy not equal to category 'A' |
| 506648 | Runtime error in Transaction BPH_DNL |
| 505942 | Initial download of BUHI_MAIN(BP Group Hierarchy) |
| 500087 | Initial Download Group hierarchy CRM -> CDB |
| 497748 | Middleware HOTFIX for Mobile Clients: CRM 3.0 SP00 - SP18 |
| 494873 | R/3 customer hierarchy and CRM group hierarchy |
| 486203 | Non-defined sales areas in CRM System cause errors |
| 454138 | Change of customer hierarchy does not arrive in CRM |
| 421281 | |
| 13719 | Preliminary transports to customers (note for customers) |