Solution : https://service.sap.com/sap/support/notes/430967 (SAP Service marketplace login required)
Key words : 
system ina current client, terms call list reason, call list management functionality, runningcall list functionality, call list managementfunctionality, call list supervisorapplication, executed underevery client, prerequisites customizing data, applying support packages 1 - 6, latest customizing updates
Related Notes : 
       
| 786425 | |
| 442332 | SAPKU30006: Support Package 6 for EBP 3.0/CRM 3.0 | 
| 434784 | Reconstruction of persistent storage information | 
| 433032 | SAPKU30004: Support Package 4 for EBP 3.0/CRM 3.0 | 
| 428044 | SAPKU30003: Support Package 3 for EBP 3.0/CRM 3.0 | 
| 424198 | SAPKU30002: Support Package 2 for EBP 3.0/CRM 3.0 |