Solution : https://service.sap.com/sap/support/notes/388814 (SAP Service marketplace login required)
Key words : 
service marketplace refer tohttp, create sap support messages, terms support line feedback, support line feedback functions, basis / aba support package 09, sap support desk based, central solution manager system, support line feedback, sap support desk, support desk based
Related Notes : 
       
| 519450 | Dump during support messages entry (feedback) | 
| 494072 | Cursor positioning for feedback (support notification) | 
| 449330 | Support Desk: Incorrect installation number in message | 
| 413296 | Support Desk: Interface error when GUI_UPLOAD called up | 
| 407706 | SAP Support Line Feedback -> SAP Support message | 
| 383272 | Handling file attachments in the SAP Support Desk |