Solution : https://service.sap.com/sap/support/notes/1677325 (SAP Service marketplace login required)
Key words : 
cutomizing table solution kindly apply, software component   grcfnd_a                      grcfnd_a, database table radio button, policy role reason, ------------------------------------------------------------------------policy owner role, table contents, change button, policy owner, table grfnpersresp, symptom role
Related Notes : 
       
| 1657664 | Process Control 10.0 Support Package 08- Master Note |