Solution : https://service.sap.com/sap/support/notes/1662413 (SAP Service marketplace login required)
Key words : 
prerequisites program error solution, submit policy survey form, policy survey, form reason, page validation, input comment, terms comment, manual steps, note attachment, support package
Related Notes : 
       
| 1657664 | Process Control 10.0 Support Package 08- Master Note |