Solution : https://service.sap.com/sap/support/notes/1654517 (SAP Service marketplace login required)
Key words :
step select user, prerequisites manager field, attached correction instruction, terms access request 2010, access request, copy request, created request, symptom create, 'multiple' users, line items
Related Notes :
| 1640992 | Master Note for SAP Access Control 10.0 - Support Pack 7 |