Solution : https://service.sap.com/sap/support/notes/1643916 (SAP Service marketplace login required)
Summary :
During an upgrade with the Software Update Manager (SUM) from kernel version 720 to 720_EXT, the igshelper.sar file is downloaded but not deployed due to current limitations in SUM handling specific scenarios. This requires a manual deployment of igshelper.sar. Detailed instructions for manual deployment are provided, referencing Note 1636252 for further guidance on updating kernels and using tools like sapcar. Instructions include downloading, navigating to DIR_INSTANCE, and extracting the igshelper.sar using sapcar commands specific to the system’s environment. The procedure should be repeated for each relevant instance in a system.
Key words :
customer component bc-fes-igs internet graphics server priority correction, medium priority category program error validity software componentfrom rel, command/usr/sap/temp/sapcar -xvf /usr/sap/temp/igshelper_0-10010245, directory called /usr/sap/temp, /usr/sap/abc/dvebmgs99, /usr/sap/<sapsid>/<instance>, sap archive extraction tool, / __%pdfstyle%__font-size, __%pdfstyle%__ / } symptom, generic unix operating system
Related Notes :
| 1636252 | Installing a 7.20 kernel in SAP Web AS 7.00/7.01/7.10/7.11 |