Solution : https://service.sap.com/sap/support/notes/1309227 (SAP Service marketplace login required)
Summary :
For SAP environments utilizing WebDispatcher or Apache as reverse proxies in versions 5.2 and above, there are observed issues with CRM functionalities such as delayed alerts, button unavailability, and broadcasting issues. The problem stems from HTTP requests sent from browsers to clients using absolute URLs without session IDs, preventing the SAP WebDispatcher from appropriately routing the requests. To remedy this, the note suggests modifying the URL configurations by excluding HOSTNAME and PORT, following specific correction instructions, and implementing a newly required SICF service as per outlined steps. Ensure prior integration of note 1250381 for complete resolution.
Key words :
software component crmuif sap crm uif, node /default_host/sap/webcuif/notify, manual post processing steps, web client ui services, manual post-implement, big time delay, long characterlike string, http request operations, worker / agent session, attached correction instructions
Related Notes :
| 1336629 | IC_AGENT+ Portal+ WebDispatcher:Session termination problem |
| 1330726 | IC Webclient Alerts FAQ Note |
| 1250381 | CRM WebClient: Issue with external alias |
| 1140513 | IC webclient telephony toolbar missing in IE 7.0 |