Solution : https://service.sap.com/sap/support/notes/1231993 (SAP Service marketplace login required)
Key words : 
umlaute für infoblatt werden nicht richtig dargestellt   => momentan nur, ms outlook / lotus notes msa sync restoration mandatory notes, /instguides -> mysap business suite solutions -> mysap crm -> sap crm 4, /installation -> installation & upgrade guides -> sap enterprise portal -> enterprise portal 5, crm interaction center ic workforce management mandatory notes, tabelle smoesitecp gepflegt sein recommended notes, technical installation guides -> solution support package guide, crm real time analytics mandatory notes, /sp-stacks -> sp stack download ->sap crm 4, crm trade promotion management mandatory notes
Related Notes : 
       
| 543841 | CRM: Support Packages Release and Information Notes |