Solution : https://service.sap.com/sap/support/notes/1046190 (SAP Service marketplace login required)
Summary :
CRM OLTP Service Reports are displaying only the keys instead of text for categories due to the text not being read at runtime. This issue is rectified in SP1. For immediate resolution, users should import the provided transport H7JK000357. Additional reference to notes 480180 and 13719 is recommended. Post importation, activate DataSource /CRMBW/CAT_ID_TEXT via RSA5 in CRM, activate InfoObject /CRMBW/CAT_ID via RSOR in BI, replicate MetaData using RSA1 in CRM, and activate InfoType SERVICE in ORDYWB to update all InfoSources.
Key words :
symptom crm oltp service reports, connected sap source system, activate datasource /crmbw/cat_id_text, activate infoobject /crmbw/cat_id, activate infotype service, terms oltp reporting, attached transport h7jk000357, run transaction rsa5, run transaction rsor, run transaction rsa1
Related Notes :
| 1146395 | Configuring CRM Interactive Reporting |
| 480180 | Download and installation of attachments for SAP notes |
| 13719 | Preliminary transports to customers (note for customers) |