Solution : https://service.sap.com/sap/support/notes/1000898 (SAP Service marketplace login required)
Summary :
SAP has introduced new note types specifically for message entry within the SAP Service Marketplace, not previously supported in Solution Manager - Service Desk. The new note types are 11 Answer from SAP and 16 Information from SAP. Users of the Solution Manager Service Desk, who send or compare messages with SAP, are now advised to implement adjustments. Key technical steps include using transaction SE75 to establish new text types for the CRM_ORDERH text object with identities SU11 for SAP Answers and SU16 for SAP Information and ensuring these text types are correctly saved in the system.
Key words :
sap service marketplace reason, solution manager - service desk, sap service marketplace, call transaction se75, sap solution manager, crm_orderh text object, solution manager, service desk, sap 16 information, text object
Related Notes :
| 1063678 | Text types SU12, SU13 and SU14 are missing |
| 923413 | Texts are missing in support message after SAP adjustment |