Diagnosis
One or more order reasons have been specified in Customizing that, bydefinition, cannot be used in the credit memo process.
Both value-based relevant reasons must be set up as reasons that can beused in retroactive billing.
Both value and quantity-based relevant reasons have to be flagged asretroactive billing reasons.
The following reasons do not meet these prerequisities:
V1 - reason for automatic clearing posting (value-based)
V2 - reason for automatic clearing posting (quantity/value-based)
V3 - reason for new open item (value-based)
V4 - reason for new open item s (quantity/value-based)

System Response
The system does not permit further processing with these reasons.

Procedure
Select other order reasons in the general parametersfor credit memo request process, or flag the order reasons
that have been set, so that they are suitable for the credit memoprocess.
After the order reasons have been corrected, you have to restart therespective step in the credit memo process again.
If the error occurred during the verification step, then you have totrigger the verification step again.
If the error occurred during the processing step, then you have totrigger the processing step again.