Diagnosis
The date sent by the customer for setting figures to zero does notmatch the customer's fiscal- and previousyear.
The date figures are set to zero on is only used for determining thecurrent fiscal year and the incomplete previous year if it matches thecustomer's fiscal and previous year. Obviously the date cannot be lowerthan the previous year and no higher than one year in the future.

System Response
If the date that figures are set to zero on does not meet the criteriadescribed above, then it will not be taken into account.

Procedure
Please check why the customer has sent an inappropriate date. Alsocheck if the date figures are set to zero on could have been changedmanually by accident.