Diagnosis
You have entered a return for a scheduling agreement processed by anexternal service agent (ESA). This posts the goods returned by thecustomer to the external service agent into the agent's consignmentstock.
The cumulative quantities are not automatically updated when you createa return, so you must adjust these accordingly in another step.

System Response
The system issues an information message.

Procedure
If the customer had already agreed to the returned goods previously,you do not need to change the cumulative quantities because thecumulative quantity received by the customer has already beenincreased. We advise that you check with your customer to make surethat this is the case.
If an agreement had not been made with the customer, proceed asfollows:
As soon as the customer has returned the goods to the external serviceagent, create the ESA correction.
As soon as the ESA has returned the goods to you, repost the goods fromthe ESA's consignment stock to the unrestricted-use stock and enter thecorrection delivery in the scheduling agreement.