Diagnosis
You selected the display type "Worklist: Most Recently ProcessedContacts". Unlike in all other display types, the contacts are notsorted according to their user-defined setting, rather by the sequenceof most recent processing. The most recently processed contact is atthe top in this display type, the previous contact is in second placeand so on.

Procedure
If you want to use another sort order, choose " Edit -> Sort Order
". The setting that you select here will be used temporarily; it isalso stored as user-specific, and applied whenever you restart contactmanagement for every display type, except "Worklist: Most RecentlyProcessed Contacts".
Every time you restart contacts management for the display type"Worklist: Most Recently Processed Contacts", this sort order ischosen, irrespective of whether you temporarily chose another sortorder.