Diagnosis
You want to display the worklist allocated to agent &V1&. You need theappropriate authorization to do this. Authorization is issued in theagent table ISU_WAR_ROOM. User &V2& is not entered in this table.

System Response
The agent's worklist is not displayed.

Procedure for System Administration
Enter user &V2& in the table: ISU_WAR_ROOM. Give him or her theauthorization required for displaying other agents' worklists.