Diagnosis
The system could not determine any persons who fulfill your selectioncriteria.
If you have specified persons on the selection screen, this means thatnone of these persons is assigned to a (selected) work area via a linkin Organizational Management or is used as atest person.
If you have specified work areas and possibly agents on the selectionscreen, this means that no person assignments exist for this selectionin Organizational Management and no test persons exist.

Procedure