Diagnosis
For process step &V2& in your application, results type &V1& could notbe found in Customizing.

System Response
The commission case is set to pending.

Procedure
Maintain results types in Customizing: Area Commissions ->Commission Case -> Use Update Categories for Each Process Category andResults Type.

Procedure for System Administration
Access event &V3& (effective), &V4& (technical).
Please note in particular whether the results type is updated to thedatabase with initial zeros (OSS note 314369).