Diagnosis
All agents that are contained in an agent group have to be known to therouting server. For more information, see the routing serverdocumentation. The agent group to be downloaded contains agents thatare not yet known to the routing server.
The server concerned is '&V1&'.
Further information:
Message from external software component: &V2&
BCOM Rule-Based Routing Trace

System Response
The function was not executed.