SAP Message BCOMEC031 - The specified call ID is invalid

Diagnosis
The requested action on the call cannot be executed because thespecified call ID is not valid. Possible reasons:
The call has already ended.
The call was transferred or converted into a conference call. In theprocess, the ID can change.
Further information on the external software component:
V3
The server concerned is &V1&.

System Response
The function was not executed.

Procedure
If possible, refresh the overview of all calls, choose the requiredcall and repeat the action.

Procedure for System Administration
The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&