Diagnosis
An active call still exists for your connection &V1&. You cannotderegister the connection until the call has ended.
Further information on the external software component:
V3

System Response
The function was not executed.

Procedure
First, end the call. Then call the function 'deregister' again.

Procedure for System Administration
The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&