Diagnosis For some reason, the system was not able to completely update data tothe table used for Bank Checks. The cause for this can be somewhatcomplex, and can come from any one of the following problems. 1) The original check selected for reprint could not be blocked. 2) It was not possible to issue a new check number from the banck checkstack. 3) It was not possible to update new payee text. 4) A new check number was issued from the stack but could not be postedto the Bank Check table. Procedure For each of the above causes respectively, try the following; 1) Look carefully at the check requested for reprint and confirm itsoverall status. Try to see if there is a reason why this check wouldbe impossible to block. IE It has already been cashed. 2) Use standard functionality to examine the stack used for your bankchecks. Make sure you are not at the end of its range. If things lookok, try to issue a check from the stack manually to make sure this areais working poperly This will not hurt the Bank Check progrogram, butyou will be voiding a good check number which may require you todestroy pre-numbered check stock. Othewise, the next Bank Checkproduced will simply use the next number available. 3) The system automatically udates Payee Text, using the orignal textor new text that you entered on the main screen. Try to see if you haveentered something on the screen that would cause the system problems. 4) The system updates the new Bank Check Number based on the origianlPayement Order and Original Bank Number. Try to see for some reason ifeither of these two numbers has been altered for any reason. For such aproblem to exist though, it would mean that some process changed theBank Check Table in between the initial request to view checks forreprinting and the final command to reprint the check.. |