Diagnosis
The old IC number entered did not have a length of 7 digits.
Format of the old IC number for those born prior to 1965 is:
_9(7)
For others the format is:
X9(7) where X can have the values A - West Malaysia
H - Sabah
K - Sarawak

System Response
Error

Procedure
Please check the number again and enter in the format as shown above.