Diagnosis
You want to create an identical correspondence record (with the samevalues for Correspondence Type, Business Partner, Correspondence Roleand Dispatch Control). This is however, not possible.

System Response
The system cannot save the duplicate correspondence record.

Procedure
If you want to send a copy of the correspondence to the business partnerin the same role with the same dispatch control value, then enter thenumber of copies in the IMG activity Define Dispatch Control.