SAP Message >0371 - Document &1 cannot be reversed (see long text)

Diagnosis
The document &V1& that is to be reversed is a returns document, areversal document, or a clearing reset for document &V2&. Document &V2&is a payment document or other clearing document in which automatic lineitems were created that belong to one of the following categories:

  • Cash discount

  • Exchange rate differences

  • Withholding taxes

  • Other taxes

  • Revenue from charges

  • Interest on arrears

  • These items were created on the basis of clearing. The clearing wasremoved from document &V1& and corresponding offsetting items wereposted for the above mentioned items.
    The original clearing for document &V2& cannot be recreated by reversingdocument &V1&. However the above mentioned posting items would be activeagain as the offsetting items created in document &V1& would bereversed.
    The reversal would therefore lead to inconsistencies and is notpermitted.

    Example
    With a payment of 970 you clear a receivable of 100 with a cash discountof 30. Post a return or a cash discount for the payment. The paymentdocument contains the following items:
    970 Bank account
    30 Cash discount paid
    -1000 Contract account (cleared by returns)
    After reversing the returns document the clearing would be removed fromthe last item and a credit amount of -1000 would be found on thecontract account, although only 970 had been paid.

    System Response
    Error message

    Procedure
    You must re-enter the payment for which a return has been posted inerror. Post the payment amount to the returns account and select theopen items that are to be cleared, or post a payment on account.