| Parameter | Reference | Type | Length | Default | Optional | Text |
|---|---|---|---|---|---|---|
| DESTINATION | SPHADDRESS | u | 244 | SAPphone: Type and Content of Address | ||
| ORIGIN | SPHADDRESS | u | 244 | SAPphone: Type and Content of Address |
| Parameter | Reference | Type | Length | Text |
|---|---|---|---|---|
| AGENTGROUP_ID | SR_AGPID | C | 32 | Routing: Agent Group |
| ERR_TEXT | SP_INFO1 | C | 80 | Unformatted text (information only) |
| RETURNCODE | SP_RETCODE | C | 4 | SAPphone: Return code |
| SYSTEM_RC_X | SP_SYSRC | C | 10 | Return code from external software |
| Parameter | Reference | Type | Length | Default | Optional | Text |
|---|---|---|---|---|---|---|
| SCENARIO_ID | SR_SCNID | C | 32 | Routing Scenario ID |
| Parameter | Reference | Length | Optional | Text |
|---|---|---|---|---|
| AGENTGROUP_LIST | SRAGPID | 32 | Table of Agent Group IDs | |
| ATTRIBUTE_VALUE_LIST | SRATTVALT | 64 | Table: Attribute IDs and Values | |
| MESSAGE_LIST | SRMSGT | 84 | BCOM Routing: Table of Messages |