| CCM_CSTATE_EV_CONFIG_MOD |
|
Call State Configuration Module |
Customer Interaction Center |
| CCM_CSTATE_EV_OK_CODE |
|
Hidden CTI OK Code Event Handler |
Customer Interaction Center |
| CCM_CTI_EV_CTI_CONFIG_MOD |
|
Hidden CTI Configuration Modification |
Customer Interaction Center |
| CCM_CTI_EV_DROP_CALL |
|
Hidden CTI Drop Call Event Handler |
Customer Interaction Center |
| CCM_CTI_EV_END_CONTACT |
|
Hidden CTI End Contact Event Handler |
Customer Interaction Center |
| CCM_CTI_EV_GLOBAL_CONFIG_MOD |
|
Hidden CTI Global Configuration Modification |
Customer Interaction Center |
| CCM_CTI_EV_OK_CODE |
|
Hidden CTI OK Code Event Handler |
Customer Interaction Center |
| CCM_CTI_EV_PLACE_CALL |
|
Hidden CTI Place Call Event Handler |
Customer Interaction Center |
| CCM_CTI_EV_PUB_BUSOBJ_EXT |
|
Publish business object to external CTI system |
Customer Interaction Center |
| CCM_CTI_EV_PUB_OBJ_EXT |
|
Publish generic object to external CTI system |
Customer Interaction Center |
| CCM_CTI_EV_UPDATE_CONTACT_NAME |
|
Hidden CTI Update Callstate Contact Name |
Customer Interaction Center |
| CCM_DB_DSGETINFO |
X |
Get an Information Object |
Customer Interaction Center |
| CCM_DB_DSGETKEYVALUE |
X |
Get an Information Object |
Customer Interaction Center |
| CCM_DB_DSSETINFO |
X |
Set the key/value pairs of an Information Object |
Customer Interaction Center |
| CCM_DB_DSSETKEYVALUE |
X |
Set the key/value pairs of an Information Object |
Customer Interaction Center |
| CCM_EXTERNAL_LOGGING |
X |
Call Center Management External Activity Logging |
Customer Interaction Center |
| CCM_EXTERNAL_LOGGING_INIT |
X |
Call Center Management ExternAl Activity Log Initialization |
Customer Interaction Center |
| CCM_GO_BACK_MONTHS |
|
Module to go back specified number of months |
Customer Interaction Center |
| CCM_HAB_CREATE |
|
Create HiddenActionBox handle, ... |
Customer Interaction Center |
| CCM_HAB_EV_CLEAR_FAILED_OBJS |
|
Clears the list of failed objects |
Customer Interaction Center |