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Note 752505 - SAP System Installation Problems

Header
Version / Date 10 / 2009-07-16
Priority Recommendations/additional info
Category Installation information
Primary Component BC-INS Installation Tools
Secondary Components BW-SYS Basis System and Installation

Summary
Symptom

Customer is having an error or problem when trying to install or copy
a SAP system (R/3, NetWeaver, ECC, CRM, BW, APO, EP etc.)

Other terms

R3load, SAPInst, R3SETUP, Installation, System Copy, troubleshooting
Homogeneous, Heterogeneous, OS/DB Migration

Reason and Prerequisites

During SAP System installation or system copy, an error occured and the
process has been interrupted, then the customer wants to open a message
in order to receive support from SAP.

This note describes what input SAP Support needs in order to provide
adequate support for a problem related to installations and and system
copy or migrations.

Solution
https://service.sap.com/sap/support/notes/752505

(SAP Service marketplace login required)

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618104"sapsysinfo" - Compiling system information on Linux
605795Windows Terminal Server connection in remote support
508140Customer messages - Customer logon data
331082Useful log files for installation problems