Solution : https://service.sap.com/sap/support/notes/984434 (SAP Service marketplace login required)
Key words : 
note 545519              -  http connect - urlaccess, note 592085              -  windows terminal server, note 701588              -  j2ee telnet admin, note 8079514- provide logon data, note 79411              -  bw rfc connection, note 195715              -  bw gui connection, sap service marketplace athttp, note 707848              -  sap-db connection, stating technical data, provide contact persons
Related Notes : 
       
| 1163836 | Solution Manager Diagnostics required for troubleshooting | 
| 812732 | R/3 Support service connection | 
| 767071 | J2EE Telnet connection in remote support | 
| 707848 | SAPinst GUI service connection on SAPNet R/3 Frontend | 
| 701588 | Setting up Service Citrix MetaFrame connection | 
| 605795 | Windows Terminal Server connection in remote support | 
| 592085 | Installing HTTP Connect service | 
| 508140 | Customer messages - Customer logon data | 
| 356635 | T.120 Setting up a NetMeeting connection | 
| 207223 | SAP EarlyWatch Alert processed at SAP | 
| 202344 | Setting up SAP DB connection | 
| 195715 | Service connection types "BW RFC" and "BW GUI" | 
| 125971 | Service connection Upgrade Assist. in SAPNet - R/3 front end | 
| 100740 | Setting up a PCanywhere connection in the SAP Support Portal | 
| 91488 | SAP Support Services - Central preparatory note | 
| 79411 | AS/400: 5250 connection to AS/400 customers | 
| 37001 | Telnet link to customer systems | 
| 35010 | Service connections: Composite note (overview) | 
| 31515 | Service connections | 
| 16018 | More information required on reported message |