Solution : https://service.sap.com/sap/support/notes/830903 (SAP Service marketplace login required)
Key words : 
prerequisites program error solution kindly implement, terms customer fact sheet, business partner cockpit, symptom due, encoding problems, similar characters, displayed correctly, unicode system, cic0 reason, attached corrections
Related Notes : 
       
| 902083 | Unicode Collection Note for CRM 4.0 | 
| 490871 | Composite note: CRM Business Partner Cockpit and Fact Sheet |