Solution : https://service.sap.com/sap/support/notes/805865 (SAP Service marketplace login required)
Key words :
sap office e-mail, unicode crm system, service industries extension, interaction center, longer open, temporarily saved, arrive correctly, program error, solution import, support package
Related Notes :
| 902083 | Unicode Collection Note for CRM 4.0 |
| 733537 |