Solution : https://service.sap.com/sap/support/notes/620832 (SAP Service marketplace login required)
Key words :
Interaction Center Workforce Management Interaction Workforce Optimization Calculation
Related Notes :
| 677456 | SAPKU40003: Support Package 03 for CRM 4.0 |
| 662612 | SP upgrade for CRM ICS WFM Calculation Services 4.0 |
| 651069 | SAPKU40002: Support Package 02 for CRM 4.0 |
| 641076 | SP02 for CRM ICS WFM Calculation Services 4.0 |
| 634869 | SAPKU40001: Support Package 01 for CRM 4.0 |