Solution : https://service.sap.com/sap/support/notes/555738 (SAP Service marketplace login required)
Key words :
Interaction Center, Workforce Management
Related Notes :
| 610994 | SAPKU31004: Support Package 04 for CRM 3.1 |
| 587218 | SAPKU31003: Support Package 03 for CRM 3.1 |
| 565640 | SAPKU31002: Support Package 02 for CRM 3.1 |