Solution : https://service.sap.com/sap/support/notes/553990 (SAP Service marketplace login required)
Key words :
Role 'Interaction Center Manager', Business Package for mySAP CRM 3.150.1 and 50.2, Workforce Management
Related Notes :
| 610994 | SAPKU31004: Support Package 04 for CRM 3.1 |
| 587218 | SAPKU31003: Support Package 03 for CRM 3.1 |
| 555073 | Installations of ICManager BP for mySAP CRM 3.1 50.1 50.2 |